What is Verifiedental’s Warranty Enforcement & Support Services?
Warranty Enforcement & Support is a structured post-delivery service that helps buyers hold suppliers accountable to warranty commitments, resolve quality issues under warranty, and ensure corrective actions are pursued in a timely, documented manner after products reach the market.
This service verifies warranty terms, liaises with suppliers on defect investigation, coordinates evidence collection (including photos, test reports, and returned samples), and tracks resolution progress in accordance with contractual and regulatory expectations. By formalizing communication and escalation pathways, it strengthens adherence to quality guarantees and reduces disputes, delays, or financial losses associated with unresolved product failures.
Applied across international dental and medical device supply chains, Warranty Enforcement & Support enhances confidence in long-term supplier performance and supports regulatory compliance when quality issues emerge post-shipment.
Why claiming a warranty from 5,000 miles away so hard?
LOCAL AFTER-SALE
We Make Them Honor Their Word.
You cannot pressure a factory via email. But we can pressure them in person. We leverage our local presence and industry reputation to force the factory to respond. We don’t ask for favors; we demand the service you paid for. Whether it is negotiating for free replacement parts or getting a technical engineer on a video call, we bridge the gap between a broken machine and a working clinic.
How We Help?
Why Choose Verifiedental Warranty Enforcement Service?
International lawyers cost $300/hour. Emails cost nothing but get ignored. We are the perfect middle ground: Physical, Persistent, and Affordable. We don’t just forward your complaints; we adopt the mindset of a ‘Debt Collector’ for your spare parts. We turn the factory’s ‘No’ into a ‘Yes’ by applying local pressure that you simply cannot apply from overseas.
24-Hour On-Site Strike
We don’t wait for a reply. If they ghost you, we visit the factory within 24 hours to demand answers face-to-face. Hard to ignore when we are at their desk.
We Know Every Trick
Factories recycle the same excuses: ‘unstable voltage,’ ‘user error,’ or ‘bad luck.’ We know these tricks inside out. We don’t waste time debating; we cut through their standard delays immediately because we’ve heard it all before.
Free Parts & Shipping
Our goal isn’t just to get the part; it’s to get it for free. We negotiate aggressively to make the factory cover the DHL shipping costs for their mistakes.
We Handle the Conflict
You want to maintain a good relationship for future orders. Let us handle the tough talks. We act as your strict enforcer, absorbing the tension and demanding results, so you can remain the ‘Good Client’ in their eyes.
CASE STUDY: THE CRACKED PEDAL
They claimed the user stepped on it too hard.
The plastic casing of the foot pedal cracked after only 3 months. The factory refused the warranty, blaming ‘User Misuse’. The Fix: We visited the factory and compared the broken part with their showroom model. We proved the plastic used in the batch was too thin and brittle. They admitted the material defect and sent a free replacement.
CASE STUDY: THE PRIORITY DISPUTE
They ignored me for weeks because the part was ‘too small’.
It was just a minor replacement cover, not a critical failure. But the factory sales rep kept prioritizing new orders and ignoring this ‘low-profit’ request. The client was furious at their irresponsible attitude. The Fix: We visited the factory and made it clear: ‘Service the small parts, or lose the big orders.’ We forced them to stop making excuses and hand over the replacement immediately.